![]() If you continue to have issues, you can try using another 2-step verification method that you set up.Ĭreate a new set of recovery codes following the directions in the Add 2-Step Verification to Your Account article. You will need to enter the new code that is displayed in the app if the previous code did not work. Make sure you're entering a code that is currently active. My Authenticator verification code does not workĪuthentication App 2-Step Verification codes only work when displayed in the app. Actually this is the desired behavior due to the verification workflow that relies on the actual device. If you restore your iPhone from backup, the Google Authenticator app will be blank. If you're still unable to log in with a new code, please contact Customer Support. Google Authenticator does not save your settings, configured sites or whatsoever in the iTunes backup. Use the Resend Code or Start Over feature on the 2-Step Verification login screen to request a new code. My email 2-step verification code does not workĮmail 2-Step Verification codes expire after 15 minutes and will no longer work if the code was already entered incorrectly for that account. If you're still not receiving the 2-Step code after following those steps, please contact Customer Support. You can also try using another 2-step verification method you set up if you continue to have issues. Use the Resend Code or Start Over feature on the 2-Step Verification login screen.Add the email address to your email Contacts.If you do find the message in your spam folder, mark it as Not Spam to prevent future filtering.Check your spam, junk, promotions, social, and any other folders to see if the message was filtered by your email provider. ![]() If you have multiple email addresses, confirm you're checking the same one you added to your Roblox account. If you lose your phone or otherwise can't get codes by text, call, or Google Authenticator, you can use backup codes to sign in to your Google Account.I'm not receiving the 2-step verification email
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